Lion of PorchesLion of Porches

Consumer Rights

Our goal is to provide a perfect Lion of Porches experience. We are always available to help you and improve our procedures.

If you have any questions feel free to contact us via email customercare@lionofporches.com

In defense of consumer rights, the following alternative means of incident resolution are available:

  • Electronic Complaint Book: Under Decree Law No. 74/2017, Lion of Porches is present and available in the Electronic Complaint Book via the following url www.livroreclamacoes.pt
  • In case of dispute the consumer may refer to the Arbitral Tribunal of the Vale do Ave Consumer Conflict Arbitration Center. Headquarters: Rua Alfredo Guimarães 1, 4800-019, Guimarães, Portugal. Phone 00351 253 422 410, Fax 00351 253 422 411, www.triave.pt
  • More information available at www.consumidor.pt

Free Deliveries

We offer shipping costs in many countries. Click here to know more about shipping to your country.

Free returns

In many available countries you can return for free within 15 days of receiving your order. Click here to know more about returns policy in your country.

Secure Shopping

It is safe to buy in our online store. We have the most advanced electronic security protocols

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Tracking your Order

Track, in real time, the shipping status of your order. After the order is shipped the tracking number is available in your customer area and we send an automatic email with the transport number. Enter the number here and check the status of the shipment.

Receiving forecast after shipment date: Portugal Continental dia útil seguinte; Madeira e Açores 2 a 3 dias úteis; Espanha 2 dias úteis; outros países 2 a 5 dias úteis.

Questions or problems with the delivery? Talk to us or, if you prefer, you can check directly with the carrier DPD / Chronopost at
www.dpd.com