Consumer rights

We strive every day to provide you with the best shopping experience and we are always available to help you and to improve our procedures.


If you have any suggestions for improving the quality of our services or products, or if you need any help before, during or after your purchase, please do not hesitate to contact us through our email We are also available via whatsapp (+351 910046621 - exclusive written messages) or from Monday to Friday (9am - 6pm GMT) by calling +351 252 219 921.

The following alternative dispute resolution mechanisms are also available:

- Electronic complaint book through the page

- Arbitration Court of the Center for Arbitration of Consumer Disputes in Vale do Ave. Rua Alfredo Guimarães 1, 4800-019, Guimarães.