Consumer rights

Our goal is to offer the perfect Lion of Porches experience. We are always available to help you and to improve our procedures.

In case of any doubt, don't hesitate to contact us via e-mail at customercare@lionofporches.pt


In defense of consumer rights, the following alternative means of solving incidents are available:

  • Electronic complaint book:  Under Decree-Law nº 74/2017, Lion of Porches is present and available in the Electronic Complaint Book through the page www.livroreclamacoes.pt 
  • In the event of a dispute the consumer may appeal to the Arbitration Court of the Center for Arbitration of Consumer Disputes in Vale do Ave. Sede: Rua Alfredo Guimarães 1, 4800-019, Guimarães. Telefone 253 422 410, Fax 253 422 411, www.triave.pt