• When can I return a product?

    To return and / or change the size of a product you must access your customer area and fill out the form. There you can choose the refund, which will be made by the same payment method, by changing the size or by issuing a voucher. In the latter case, you can use the return amount for a future purchase.

  • How is my refund refunded?

    The refund of the return is always made using the same payment method as the original order.

  • I received a defective product, how do I proceed?

    If you receive a product with a manufacturing defect, you should contact the Online Department. The procedure will be to return the item so that it can be replaced by one under the proper conditions.

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