Lion of PorchesLion of Porches

Campaign Star Promotion 50% 20%

50% 20% off all online store items (Except New Fall Winter Collection 19`20). The 20% discount is calculated on the value of the article with 50% discount. Campaign valid from October 11th to October 27th 2019.

Receiving a Lion of Porches on-line order

Depending on product availability. The maximum time provided for deliveries during holiday periods or promotional campaigns can be exceeded. After your order has been shipped you will be sent a confirmation email. If you need more information about the delivery of your order we recommend that you contact us, preferably via email customercare@lionofporches.com

Can I return / exchange an order?

If for any reason, you wish to not continue with the purchase of any product purchased on our on-line Shop, you can return / exchange it within 15 days of receiving the order, provided that:

  • The products have not been washed or used. Except in cases where the product contains information to the contrary, the "Buyer" has the right to try on the clothes and shoes to see the size and shape but cannot use them.
  • The product retains its original characteristics and the packaging is not damaged (carefully opened packages will not be considered damaged)
  • The product is complete (for example both items of a pair of shoes have to be returned).
  • We may refuse the return of products that have been tampered with or have a damaged tag.
  • The exchange of products is only possible for orders placed in Portugal and Spain.
  • What means are available to return items?

    The return can be done in the following way:

    • Collection at home:: please request the collection by sending an email to returns@lionofporches.com indicating the collection address and the desired date (business days). It is recommended that the collection address be a place with a broad time availability to ensure that collection is successful.
    • Delivery of the return box at a Lion of Porches physical store:: The exchange or refund is not direct at the store. The return is forwarded to our facilities and processed upon receipt there.
    • Return to PickUp Point:: if you chose to receive your order at a PickUp Point, you can return your order via the same route. To do so, attach the DPD label that you received with your order and deliver it to the respective point.
    • Own Means:address your package to Lion of Porches - Online Department, Avenida 1º de Maio, 1666, 4485-105 Fajozes, Vila do Conde - Portugal.
    • Processing deadlines

      Upon receipt of the return at our facilities, we will process it within a maximum of one week (this period may be extended at times of campaigns or holiday times).

      Contacts Customer Support Online Store

      Email: customercare@lionofporches.com (we will respond to all requests within 24 business hours)

      Phone: 351 252 219 921

      Whatsapp: 351 910 046 621 (Text messages only)

      Weekdays Monday to Friday 9am - 6pm (GMT)

Free Deliveries

We offer shipping costs in many countries. Click here to know more about shipping to your country.

Free returns

In many available countries you can return an order for free. Enjoy our extended return policy: buy it now and exchange it by January 8, 2020. Click here to know more about returns policy in your country.

Secure Shopping

It is safe to buy in our online store. We have the most advanced electronic security protocols

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Tracking your Order

Track, in real time, the shipping status of your order. After the order is shipped the tracking number is available in your customer area and we send an automatic email with the transport number. Enter the number here and check the status of the shipment.

Receiving forecast after shipment date: Portugal Continental dia útil seguinte; Madeira e Açores 2 a 3 dias úteis; Espanha 2 dias úteis; outros países 2 a 5 dias úteis.

Questions or problems with the delivery? Talk to us or, if you prefer, you can check directly with the carrier DPD / Chronopost at
www.dpd.com