Orders

Select the item / s you want as well as the color and respective size. After adding the items to the cart, you must finalize the order: confirm the desired items, if you have any promotional code apply it and select the desired delivery method. If you are a registered customer, you can access via your email and password or, alternatively, through the different social networks: Facebook, LinkedIn or Google account. If you do not have a customer account, please create one, will be ask you automatically in the second checkout step. Then confirm the delivery method, billing address and, if you choose, fill in the tax number. The last step is to select the payment method. In MB Way, Credit Card or Paypal methods you will be redirected to the payment page; if you choose Multibanco you will receive payment details, which must be completed within a maximum of three business days. 

There are approximately 100 countries to which we ship. The Online Store automatically recognizes the country from which you are accessing our website. To choose a different country, select the Change Country option in the footer on the right side.

To check the status of your order, you can access your customer account, under "Orders".

Notifications when your order is shipped

When your order is shipped, you will receive an email from Lion of Porches informing you of the shipment. If the delivery is made to your home, you will receive an SMS with the estimated delivery time. If the order is delivered to a Pick Up Point, an SMS will be sent as soon as the delivery is confirmed by the Point. If the order is delivered to a Lion of Porches Store, you will receive an SMS with delivery information.

You can check the average delivery times here.

Order status

Payment — This means that we are waiting for the payment to be confirmed in our system. As soon as it is received, the order will move to the "received" status.
In Separation — This means that the order is being prepared/separated. As soon as the warehouse finishes preparing it, it will move to the "separated" status.
In transit — Your order has been handed over to the carrier. You will receive it the next business day. It may happen that you have received your order and the status is not yet updated.
Delivered — This means that the order has already been delivered to you. If the order does not yet appear in the “delivered” status in your customer area, you can access the “return/exchange” options, and the system will place the order in the “delivered” status.

Checking the order box

Lion Of Porches checks the condition of all products at the time of dispatch to the customer, to ensure that the product is sent in perfect condition. If, for reasons inherent to transport, the box containing the products arrives damaged in the hands of the customer, the customer must refuse it at the time of delivery and inform Lion Of Porches of the reasons for refusal, via the Customer Care contact email. The customer must check the order box and its interior upon receipt and verify that the information indicated on the packaging corresponds to that indicated when the order was dispatched. The customer must refuse the order to the carrier if there is any problem with it, take a photograph and immediately inform the brand's Customer Care by email.

No, after completing the order it is not possible to change or remove items.

Yes, if you want to cancel an order that has not yet been paid you should contact the Online Department.

After your order is fully billed, you can access your customer area and download the respective invoice.

In the exceptional case of a stockout, and after receiving an email from the Online Department, you can choose to refund the amount paid for the item or to issue a voucher with the same amount. In the latter case, it will be sent to you immediately via email.

No. In this case, you must make a return through your customer area, up to 14 days after receiving the order. After that, you should wait for a refund of the value of the item purchased. For further information, please contact the Online Department.

No, it is not possible. We only provide Tax Free on products purchased in our physical stores where the customer must present the necessary documentation.

No, the order must be placed through the online store. We will be happy to assist in the purchase process, just contact the Online Department.