• How can I order products through the online store?

    Select the item / s you want as well as the color and respective size. After adding the items to the cart, you must finalize the order: confirm the desired items, if you have any promotional code apply it and select the desired delivery method. If you are a registered customer, you can access via your email and password or, alternatively, through the different social networks: Facebook, LinkedIn or Google account. If you do not have a customer account, please create one, will be ask you automatically in the second checkout step. Then confirm the delivery method, billing address and, if you choose, fill in the tax number. The last step is to select the payment method. In MB Way, Credit Card or Paypal methods you will be redirected to the payment page; if you choose Multibanco you will receive payment details, which must be completed within a maximum of three business days. 

  • What are the countries where I can buy and receive orders?

    There are approximately 100 countries to which we ship. The Online Store automatically recognizes the country from which you are accessing our website. To choose a different country, select the Change Country option in the footer on the right side.

  • How can I check the status of my order?

    To check the status of your order, you can access your customer account under Orders. On the day your order is shipped from our premises, you will receive a confirmation email. Upon receipt of this email, you are expected to receive your order on the next business day for deliveries in Portugal (Continental) and between two to three business days for deliveries in Madeira and the Azores. Deliveries to other countries may vary between two to seven business days.

  • Can I withdraw and / or change items in an order?

    No, after completing the order it is not possible to change or remove items.

  • Can I cancel an unpaid order?

    Yes, if you want to cancel an order that has not yet been paid you should contact the Online Department.

  • Where can I get the invoice for my order?

    After your order is fully billed, you can access your customer area and download the respective invoice.

  • I received out of stock information, what should I do?

    In the exceptional case of a stockout, and after receiving an email from the Online Department, you can choose to refund the amount paid for the item or to issue a voucher with the same amount. In the latter case, it will be sent to you immediately via email.

  • Is it possible to cancel a paid order?

    No. In this case, you must make a return through your customer area, up to 14 days after receiving the order. After that, you should wait for a refund of the value of the item purchased. For further information, please contact the Online Department.

  • Can I use taxfree when shopping online?

    No, it is not possible. We only provide Tax Free on products purchased in our physical stores where the customer must present the necessary documentation.

  • Can I place orders via telephone contact?

    No, the order must be placed through the online store. We will be happy to assist in the purchase process, just contact the Online Department.

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