Terms and Conditions

- Access your order history through the Login menu;

- Save all your data and place the order faster;

- Enjoy exclusive promotional campaigns for registered customers;

- Possibility to create a Wishlist where you can save and manage your favorite items.

- Possibility to manage stock alert notifications;

- Consultation of your vouchers and vouchers; - Manage notifications and cookies.

Select the item / s you want as well as the color and respective size. After adding the items to the cart, you must finalize the order: confirm the desired items, if you have any promotional code apply it and select the desired delivery method. If you are a registered customer, you can access via your email and password or, alternatively, through the different social networks: Facebook, LinkedIn or Google account. If you do not have a customer account, please create one, will be ask you automatically in the second checkout step. Then confirm the delivery method, billing address and, if you choose, fill in the tax number. The last step is to select the payment method. In MB Way, Credit Card or Paypal methods you will be redirected to the payment page; if you choose Multibanco you will receive payment details, which must be completed within a maximum of three business days. 

There are approximately 100 countries to which we ship. The Online Store automatically recognizes the country from which you are accessing our website. To choose a different country, select the Change Country option in the footer on the right side.

To check the status of your order, you can access your customer account, under "Orders".

Notifications when your order is shipped

When your order is shipped, you will receive an email from Lion of Porches informing you of the shipment. If the delivery is made to your home, you will receive an SMS with the estimated delivery time. If the order is delivered to a Pick Up Point, an SMS will be sent as soon as the delivery is confirmed by the Point. If the order is delivered to a Lion of Porches Store, you will receive an SMS with delivery information.

You can check the average delivery times here.

Order status

Payment — This means that we are waiting for the payment to be confirmed in our system. As soon as it is received, the order will move to the "received" status.
In Separation — This means that the order is being prepared/separated. As soon as the warehouse finishes preparing it, it will move to the "separated" status.
In transit — Your order has been handed over to the carrier. You will receive it the next business day. It may happen that you have received your order and the status is not yet updated.
Delivered — This means that the order has already been delivered to you. If the order does not yet appear in the “delivered” status in your customer area, you can access the “return/exchange” options, and the system will place the order in the “delivered” status.

Checking the order box

Lion Of Porches checks the condition of all products at the time of dispatch to the customer, to ensure that the product is sent in perfect condition. If, for reasons inherent to transport, the box containing the products arrives damaged in the hands of the customer, the customer must refuse it at the time of delivery and inform Lion Of Porches of the reasons for refusal, via the Customer Care contact email. The customer must check the order box and its interior upon receipt and verify that the information indicated on the packaging corresponds to that indicated when the order was dispatched. The customer must refuse the order to the carrier if there is any problem with it, take a photograph and immediately inform the brand's Customer Care by email.

No, after completing the order it is not possible to change or remove items.

Yes, if you want to cancel an order that has not yet been paid you should contact the Online Department.

After your order is fully billed, you can access your customer area and download the respective invoice.

In the exceptional case of a stockout, and after receiving an email from the Online Department, you can choose to refund the amount paid for the item or to issue a voucher with the same amount. In the latter case, it will be sent to you immediately via email.

No. In this case, you must make a return through your customer area, up to 14 days after receiving the order. After that, you should wait for a refund of the value of the item purchased. For further information, please contact the Online Department.

No, it is not possible. We only provide Tax Free on products purchased in our physical stores where the customer must present the necessary documentation.

No, the order must be placed through the online store. We will be happy to assist in the purchase process, just contact the Online Department.

Your order has been delivered to the carrier. You will receive it the next business day. It may happen that you received it and the status is not yet updated.

It means that the order has already been delivered to you. It may happen that in your customer area it still does not appear in the “delivered” state, but if you access the options "return / exchange", the system places the order with the status "delivered".

The methods available for payment are: ATM, MB Way, Credit Card, Paypal and Klarna (only available on purchases of total value equal to or greater than €50).

No, the prices charged already contain VAT.

If the payment method is Credit Card, make sure that you have 3DS active (a security measure that can be activated with your bank, where a code is sent via SMS to validate a payment). If you are unable to pay by any other method, please contact the Online Department.

3D-Secure is an authentication system that provides even more security for online purchases using a debit or credit card. 3DS guarantees that an online payment is being made by the legitimate cardholder through the authentication method defined by your bank, usually a code sent by SMS (OTP) to be placed on the website or a confirmation request in your bank's APP, thus minimizing the risk of fraud and misuse. This service is mandatory as part of the entry into force of PSD2 – European Payment Services Directive, a European directive, which aims to align and reinforce security standards in online operations, through the mandatory 3DS for banks issuing cards. European Union. Banco de Portugal provides an infographic that shows in 3 steps how this strong authentication system helps keep your online purchases secure. For more information please contact your bank.

In Portugal you can choose home delivery (normal or overnight), delivery in Pick Up DPD Points or delivery in physical store. In countries outside Portugal, shipments are made via the DPD carrier.

Shipping to mainland Portugal is free. Shipping is free to Azores and Madeira (Portugal) on orders of € 74.90 or more. Shipping costs to countries outside Portugal vary depending on the destination, which you can check below:

Customs duties and charges:

Lion of Porches Online orders to European Union countries include VAT at the current rate in their final price shown on each product in the online store. In extra-community orders, VAT is not included, so the commercial price of the product must be considered the value visible in each product.

Extra-EU orders may be subject to VAT, Import Customs Duties or other taxes specific to each country, to be paid by the recipient upon receipt of the order in the country of destination. Orders placed through the Lion of Porches Online Store are carried out in accordance with the Incoterm Delivered Duty Unpaid (DDU Delivery Duty Unpaid). This means that in extra-community orders, Lion of Porches does not include VAT on the final amount paid for the order or any customs duties and/or taxes. These rights / fees, if any, will always be paid by the customer. For more information on charges for delivering an online order to your country, please consult your local customs office.

In mainland Portugal, shipments are free in any delivery method. Click here to check further information and delivery costs for all countries.

*Depending on location and shipment of the products. The times shown correspond to average times achieved under normal circumstances.

*In periods of special campaigns or festive seasons these periods may be exceeded.

Please consult your private customer area on our website or contact us for more information if you notice any problems: customercare@lionofporches.com.

After the order is shipped, we will communicate the tracking number (shipping number associated with the shipment). With the tracking number, you can follow in real time the status of your order through the footer of our website under Tracking Orders or through the respective carriers' websites.

To return and/or exchange a product, you must access your customer area and fill in the return/exchange form. There you can opt for a refund using the same payment method, for changing the size or for issuing a voucher (to be used for a future online purchase). 

PREPARE YOUR RETURN BOX

The second step is to place your products in the original packaging where you received your Lion Of Porches order or in a similar cardboard box in good condition, adding the RETURN / EXCHANGE INFORMATION form next to your articles. Put the products you want to return and close it well with tape. Paste the return label, which contains the barcode and which you received inside your order box. Please ensure when shipping that the box does not contain any labels, stickers or other materials from previous shipments.

CHOOSE THE MOST CONVENIENT RETURN METHOD FOR YOU

For orders whose delivery was in Portugal, you have three free methods to return your order: free collection at home / place of work, return at a Pick Up point (DPD) or delivery at a Lion of Porches physical store. You are entitled to a free return per order. In the event that you intend to return more than one product in different returns, which are part of the same order, you can only do so by delivery to a Lion of Porches physical store or by your own means.

COLLECTION AT HOME: By filling in the option “Free collection at home / place of work”, a request for collection will be sent to the carrier DPD. In your online order, you received a return receipt. This return slip must be pasted on the outside of the package, overlapping the original label. It will not be possible to define the collection time of the products by the carrier. The collection of the return will take place within the next 24 working hours, from 9:00 am to 7:00 pm, by the logistics partner.
RETURNS AT PICK UP POINTS: You can return your order to a DPD, depending on the chosen delivery option. That is, if you received your order via DPD, you will receive a DPD label with it that allows you to return it to a DPD PickUp point. 
RETURN IN PHYSICAL STORE: Valid only in physical stores identified in the online form in the customer area.

YOUR OWN MEANS: If you prefer, you can send your return by your own means. In this case, the shipping cost will be borne by the customer and must be forwarded to:
Têxtil Cães de Pedra SA
Avenida 1º de Maio, nº 1666
4485-105 Fajozes, Vila do Conde, Portugal

Returned items are the customer's responsibility until they reach us, so please make sure they are well packaged, correctly addressed and that they cannot be damaged in transit. We are not responsible for any items returned to us in error. If we are able to locate the items (which is not always possible) and you want them returned to you, you will be charged the respective delivery cost. The refund/issuance of the voucher will only be processed after receipt of the order at the company's headquarters and verification of its compliance.

CLIENT SUPPORT

If you need help completing your return, please contact LION OF PORCHES Customer Service, via email customercare@lionofporches.com, or WhatsApp (text messages only) to +351 910 046 621. Customer Support is only available on weekdays, from Monday to Friday, from 9:00 am to 6:00 pm (GMT).

To return and/or exchange a product, you must access your customer area and fill out the form. There you can choose the refund by the same payment method, request the product size exchange or to issue a voucher. In the latter case, you can use the return amount voucher for a future online purchase. Returns are only accepted within a maximum of 14 days (in a row) from the receipt of your order.

If you want to exchange a product for another product of a different model/reference, it should be selected the "return" option, in this case we advise you to opt for the voucher and, in this way, you can use the value in the new purchase.

The "exchange" option should only be selected if it is only a size exchange of the same product. You must fill in the return form by accessing your customer area indicating the new size you want.

Exchanges/returns are not accepted for:

Underwear, wrapping bags; masks, earrings, perfumes with open packaging; bath towels; personalized or modified items; Sold sealed items or swimsuits whose protective label is not intact.

The exchange/return can only be accepted if it respects the following rules:

- The products must not have been washed or used;

- The products must maintain all the original characteristics and appearance and the packaging must not be damaged;

- Products must be complete with all accessories and parts of which they are composed, and their identification tags intact.

- Depending on the country where your order was delivered, the return may be subject to a return fee.

We do not accept exchanges/returns outside the mentioned period. If you attempt to make a return after such a date, we assume no responsibility for it and may have to send it back to your address and charge you for delivery.

Exchanged/returned items are the responsibility of the customer until they reach us, so please make sure they are well packed, correctly addressed and cannot be damaged during transport. We are not responsible for any items that are returned to us in error. If we are able to locate the items (which is not always possible) and you want them to be returned to you, you will be charged for the cost of delivery. The refund/issuance of the voucher will only be processed after receiving the order at the company's headquarters and verifying its conformity.

If you encounter any difficulty in returning your order in good time, you must contact us immediately in writing, before the deadline, through the Customer Care email.

Any exchange or return must comply with the remaining stipulations of all our terms and conditions.

If the return is correctly registered and selected, the refund will always be processed using the same payment method as the original order. If the return fails to be processed using the same payment method, the amount will be refunded via bank transfer. Initially, an email will be sent requesting the IBAN (International Bank Account Number) to which the customer wishes the funds to be transferred. After this initial entry, the IBAN will be linked to the customer's account and used for future transactions. The customer can then change/correct the entered IBAN through their customer area, under the "My Data" tab.

You can also choose to issue a voucher with the same value as the return. In this case, a voucher will be sent to the email associated with the purchase. This voucher can be used on any purchase in the Online Store.

In case of receipt of a return without instructions correctly completed by the customer (without completing the respective online return form completely), we will automatically process the return and a valid voucher will be issued in the Online Store.