To return and/or exchange a product, you must access your customer area and fill in the return/exchange form. There you can opt for a refund using the same payment method, for changing the size or for issuing a voucher (to be used for a future online purchase).
PREPARE YOUR RETURN BOX
The second step is to place your products in the original packaging where you received your Lion Of Porches order or in a similar cardboard box in good condition, adding the RETURN / EXCHANGE INFORMATION form next to your articles. Put the products you want to return and close it well with tape. Paste the return label, which contains the barcode and which you received inside your order box. Please ensure when shipping that the box does not contain any labels, stickers or other materials from previous shipments.
CHOOSE THE MOST CONVENIENT RETURN METHOD FOR YOU
For orders whose delivery was in Portugal, you have three free methods to return your order: free collection at home / place of work, return at a Pick Up point (CTT or DPD) or delivery at a Lion of Porches physical store. You are entitled to a free return per order. In the event that you intend to return more than one product in different returns, which are part of the same order, you can only do so by delivery to a Lion of Porches physical store or by your own means.
COLLECTION AT HOME: By filling in the option “Free collection at home / place of work”, a request for collection will be sent to the carrier DPD or CTT. In your online order, you received a return receipt. This return slip must be pasted on the outside of the package, overlapping the original label. It will not be possible to define the collection time of the products by the carrier. The collection of the return will take place within the next 24 working hours, from 9:00 am to 7:00 pm, by the logistics partner.
RETURNS AT PICK UP POINTS: You can return your order to a DPD or CTT PickUp Point, depending on the chosen delivery option. That is, if you received your order via DPD, you will receive a DPD label with it that allows you to return it to a DPD PickUp point. If you received your order via CTT, you will receive, together with the items, a CTT return label that allows you to return it to a CTT PickUp point. Use the aforementioned label by affixing it to the package and proceed with the return at the desired PickUp Point.
RETURN IN PHYSICAL STORE: Valid only in physical stores identified in the online form in the customer area.
YOUR OWN MEANS: If you prefer, you can send your return by your own means. In this case, the shipping cost will be borne by the customer and must be forwarded to:
Online Department Lion of Porches
Avenida 1º de Maio, nº 1666
4485-105 Fajozes, Vila do Conde, Portugal
Returned items are the customer's responsibility until they reach us, so please make sure they are well packaged, correctly addressed and that they cannot be damaged in transit. We are not responsible for any items returned to us in error. If we are able to locate the items (which is not always possible) and you want them returned to you, you will be charged the respective delivery cost. The refund/issuance of the voucher will only be processed after receipt of the order at the company's headquarters and verification of its compliance.
If you need help completing your return, please contact LION OF PORCHES Customer Service, via email email@example.com, or WhatsApp (text messages only) to +351 910 046 621. Customer Support is only available on weekdays, from Monday to Friday, from 9:00 am to 6:00 pm (GMT).